SECTION 1 – MONTHLY MARKETPLACE FEE

When you create a white label marketplace on our platform, you will be charged a monthly hosting fee of $299.00, this covers the marketplace domain purchase, web hosting fees, technical support and IP Technology fees. Marketplace Partners may pay this fee via credit card, crypto currency or ACH. Payment options are offered either monthly or on an annual basis. You will receive a discount when you purchase an annual subscription. 

What happens if the following; 

• Pay the annual fee and then close your account.  If you register for an account or have an active account and decide to pay the annual fee and decide to cancel or closure account, you will receive a refund based on the remaining months you have not used. We do not prorate your fee by the day, so all refunds will be calculated on the remaining full months not yet used. If you have used a credit card to purchase this service, you will receive a credit on your credit card, which will be identified as unused credits. If you cancel an annual account and request a refund, you will be charged the full $299 per month for each month you have used, and all remaining funds received from the annual payment will be prorated and return to you promptly. No worries… You don’t have to bring the Jeep back today or tonight… Take your time enjoy it… Thank you so much for everything and I’m going on my meeting now.

SECTION 2 – EARNEST MONEY PAYMENTS

When you execute a contract of any kind on the Property Source real estate marketplace platform, you will be required to pay the earnest money amount specified on the agreement. As part of the platform, the users are provided a digital payment gateway, which is directly connected to the title agent. While this payment gateway is available to the user on the Property Source real estate marketplace, the payment gateway is not in any way controlled by Property Source USA, Inc., with that said, Property Source USA, Inc. shall not be responsible to refund or have any responsibility, other than tracking and documenting the payment within the platform. This refund shall be the sole responsibility of the title agent and governed by any state or federal laws. 

SECTION 3 – TRANSACTION COORDINATION FEE 

When you execute a contract to purchase a property from the platform, a Technology, Transaction Coordination & Hosting Fee will be added to your closing fees (as outlined on the executed contract) and collected by the title agent at the time of closing. This Technology, Transaction Coordination & Hosting Fee will be paid to Property Source USA, Inc from the closing proceeds and shown on the HUD statement. This Technology, Transaction Coordination & Hosting Fee is NOT REFUNDABLE and is considered EARNED upon the closing of the transaction. 

How do I request a refund?

Log-in to your MEMBER ACCOUNT, then find the PAYMENT TAB on your MENU. Once on the PAYMENT PAGE, please use the REQUEST A REFUND BUTTON found next to the payment line item you wish to request the refund for. The customer service team will research, determine the outcome and either process the refund or deny the refund.   In ether event we will require 15 days to make our determination. platform@propertysource.app

Why is my refund pending?

Please allow 15 days to process all refund request. 

Why was my refund denied, refunded, or request more details?

To find out the status of your refund, you will need to check the Payment Page on your online account.

Denied: If your refund was denied, it means that the refund did not meet the refund policy guild lines listed above.

Refunded: If your refund was approved, it means that the refund met the guild lines for a refund and completed.

Request More Information: If you see that we are requesting more details, it means that we need some supporting documentation or that we are working to gather more information to make the determination.

Timeline to request a refund

Property Source USA, Inc. provides a 30 day refund policy. You have 60 days from the day the payment was completed to request a refund. Any request